Asher Excellent Ltd Homecare Services Privacy Policy

Our Contact Details

Name:
Asher Excellent Ltd Homecare Services

Address:
101 Lockhurst Lane, Coventry, West Midlands, CV6 5SF, United Kingdom

Phone Numbers:
Main Office: +44 07549912072
On Call: +44 07480150491

Email:
General Inquiries: (info@asherexcellentcare.co.uk)
Data Protection Officer (info@asherexcellentcare.co.uk)

Introduction

We are Asher Excellent Ltd, a company incorporated in England and Wales. Our company number is [insert registered company number], and our registered address is 101 Lockhurst Lane, Coventry, West Midlands, CV6 5SF, United Kingdom. (“Asher Excellent Ltd” / “we” / “our” / “us”). We are committed to ensuring your privacy is protected. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us.

We comply with the UK General Data Protection Regulation (“UK GDPR”) and other national implementing laws, regulations, and secondary legislation as updated in the UK (collectively “Data Protection Legislation”). We are the data controller of the information you provide to us as described in this policy. If you have any questions regarding your data or this policy, our Data Protection Officer can be contacted at info@asherexcellentcare.co.uk).

This Privacy Policy, along with our website terms and conditions and cookie policy, sets out how we collect and process personal information. By visiting our website (https://www.asherexcellentcare.co.uk) (“Website”), you consent to the practices outlined in this policy.

The Type of Information We Collect

At Asher Excellent Ltd Homecare Services, we prioritize your privacy and are committed to keeping the personal information you share with us secure. We collect the following types of personal information:

1. Personal Identifiers, Contacts, and Characteristics:

• Name
• Contact details such as phone number and email address
• Address or location information

2. Enquiry Forms:

• Name
• Email address
• Address or location
• Phone number
• Nature of your inquiry

3. Technical Information Collected Automatically:

•  Internet Protocol (IP) address
• Browser type and version
• Time zone setting
• Browser plugin types and versions
• Operating system and platform
• Information about your visit, including pages visited, errors encountered, and interactions with our website

4. Information from Other Sources:
We may receive additional information from other websites operated by us or other services we provide, including name, email address, postal address, and phone number.

How We Collect Your Personal Information

We collect your personal information primarily through direct interactions and referrals. The methods include:

Directly from You:
Information is collected when you fill out forms on our website, send us an email, or interact with our services.

Automatically Through Website Interaction:
Certain data, such as your IP address and browsing behaviour, may be collected automatically through cookies and similar technologies to improve our services.

Indirectly, from Referrals:
Personal information may be shared with us by individuals or organizations referring you for job opportunities or other services within our company.

Why We Collect and Use Your Personal Information

We use the personal information we collect for specific purposes under the UK GDPR:

Addressing Your Requests:
To respond to your inquiries, provide information, and address your specific requests. *(Lawful Basis: Legitimate Interests)*

Improving Our Services:
To enhance and tailor our services based on your interactions and feedback. *(Lawful Basis: Legitimate Interests)*

Fulfilling Our Contractual Obligations:
To fulfill any contracts we have entered into with you or a Service User you represent.

Marketing and Communication:
To send you newsletters and information about our services, provided you have given us your consent.

We only share your personal information with internal departments or affiliates involved in handling your requests or processing job applications. Your information is never shared with third parties without your consent unless required by law.

How We Store Your Personal Information

We take your privacy seriously and ensure your personal information is stored securely. Here’s how we manage the information you share with us:

Retention Period:
Data is retained based on the nature of the information and its relevance. Enquiry data is stored while corresponding with you or providing services. Employment data is stored according to legal requirements.

Disposal:
Data is securely deleted or anonymized after the relevant retention period, ensuring it cannot be reconstructed or identified.

Sharing Your Information

We may share your personal information with the following parties:

1. Members of our group, including subsidiaries and holding companies.
2. Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
3. Third parties who may contact you about services that interest you, provided we have your consent.

We may also disclose your information if we:

1. Sell or buy any business or assets.
2. Are under a legal obligation to comply with a request.
3. Need to enforce or apply our terms and conditions or protect our rights, property, or safety.

Your Rights

Under data protection law, you have rights regarding the personal information we hold about you. These include:

Right of Access: Request copies of your personal information.
Right to Rectification: Request corrections to inaccurate or incomplete information.
Right to Erasure: Request deletion of your information in certain circumstances.
Right to Restriction of Processing: Request to limit how we use your information.
Right to Object: Object to the processing of your information.
Right to Data Portability: Request transfer of your information to another entity.

You can exercise these rights at no cost, and we are required to respond to your request within one month. Please reach out using the contact details provided above if you wish to discuss your data protection rights.

How to Complain

If you have any concerns regarding how we handle your personal information, you can file a complaint directly with us:

Contact Name: Asher Excellent Ltd Homecare Services
Address: 101 Lockhurst Lane, Coventry, West Midlands, CV6 5SF, United Kingdom

Phone Numbers:

• Main Office: +44 07549912072
• On Call: +44 07480150491
• Email: (info@asherexcellentcare.co.uk)
• If you are not satisfied with our response, you can also contact the Information Commissioner’s Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Helpline Number: 0303 123 1113
ICO Website: (https://ico.org.uk)

We take your concerns seriously and will address them promptly to ensure your personal information is always safe and secure.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review it regularly to stay informed about how we protect your personal information.

If you have any questions, comments, or concerns about our Privacy Policy, please contact us at (info@asherexcellentcare.co.uk) or visit our (https://www.asherexcellentcare.co.uk). We value your feedback and are always happy to hear from you.